FAQ's

Shipping & Returns

Where do you ship to?

We are currently shipping to the US + Canada.

How long do I have to make a return?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

What is the return process?

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

To start a return, you can contact us at info@betweenworldsdeck.com. Please note that returns will need to be sent to the following address:

Between Worlds
Attn: Ryan LeMere
334 Union Street, #3
Brooklyn NY, 11231

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@betweenworldsdeck.com.

What is the exchange process?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Can I get a refund?

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@betweenworldsdeck.com.

General Questions

Where can I buy the deck?

Currently, all Between Worlds products are sold exclusively at betweenworldsdeck.com

Do you offer wholesale?

At the moment, we are not offering wholesale.